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Returns and Exchange Policy
At ilaw atbp., your satisfaction is important to us. We strive to provide high-quality electrical and lighting products. Please read our policy carefully to understand your rights and our procedures for returns and exchanges.
1. General Policy Overview
2. Conditions for Return and Exchange
For Defective or Damaged Items:
You are entitled to a return, exchange, or repair if the item falls under any of the following categories:
Remedies for Defective Items
In accordance with the Consumer Act of the Philippines, for defective or damaged items, you have the right to choose one of the following remedies:
Inspection for Defective Items
All returned items claimed as defective or damaged will undergo a thorough inspection by our team or an authorized service center to verify the defect. We reserve the right to deny returns if the defect is found to be due to misuse, mishandling, improper installation, or alteration by the customer.
Remedy for Non-Defective Items
For returns of non-defective items that meet the above conditions, you will receive store credit equivalent to the purchase price of the returned item. No cash or credit card refunds will be issued for these cases.
3. Return and Exchange Process
4. Important Reminders
5. Contact Us
For any questions or concerns regarding our Returns and Exchange Policy, please do not hesitate to contact us:
Contact No.: (02) 8-426-0055 / (02) 8-426-0059 / (02) 8-426-0062
Email: [email protected]
Facebook: facebook.com/ilaw.atbp
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