• 15-Day Return/Exchange Window: You may return or exchange eligible items within fifteen (15) calendar days from the date of purchase/receipt of your order.
• Proof of Purchase Required: All returns and exchanges must be accompanied by the original official receipt, sales invoice, or any other valid proof of purchase.
• Strictly No Cash/Credit Card Refunds (Except for Defective Items as per DTI): For eligible returns where the item is NOT defective, we offer store credit only. This store credit can be used for future purchases at [Your Business Name] and has no expiration date.
• “No Return, No Exchange” is NOT applicable for defective goods: As per DTI regulations, consumers have the right to return or exchange purchased products due to manufacturing or hidden defects within the period provided for this policy.

2. Conditions for Return and Exchange

For Defective or Damaged Items:

You are entitled to a return, exchange, or repair if the item falls under any of the following categories:

• Manufacturing Defects: The product has a factory defect or inherent flaw that prevents it from functioning as advertised or intended.

• Damaged Upon Delivery/Purchase: The item was damaged during transit or found to be damaged at the time of purchase.
• Hidden Defects: Defects that were not apparent at the time of purchase but become evident within the 15-day return window.

Remedies for Defective Items

In accordance with the Consumer Act of the Philippines, for defective or damaged items, you have the right to choose one of the following remedies:

• Repair: We will facilitate the repair of the defective product at no additional cost.
• Replacement: We will replace the defective product with a new, non-defective unit of the same kind or a similar product of equal value.
• Refund: If repair or replacement is not feasible, or if the defect is so significant that you would not have purchased the product had you known of it, you may be entitled to a full refund to your original payment method (cash for cash purchases, credit reversal for credit card purchases). This is an exception to our “store credit only” policy for non-defective items, as mandated by the DTI.

Inspection for Defective Items

All returned items claimed as defective or damaged will undergo a thorough inspection by our team or an authorized service center to verify the defect. We reserve the right to deny returns if the defect is found to be due to misuse, mishandling, improper installation, or alteration by the customer.

For Non-Defective Items (Change of Mind, Wrong Size/Color, etc.):
While we’re not obligated to accept returns for “change of mind,” we’re always happy to help! As a courtesy, we gladly offer exchanges for non-defective items—just keep these guidelines in mind:

• Within 15 Days: The return/exchange request is made within fifteen (15) calendar days from the date of purchase/receipt.

• Original Condition: The item must be in its original, unused, and resalable condition, with all original packaging, tags, manuals, accessories, and promotional items intact.

• No Signs of Use or Installation: The item must show no signs of having been installed, used, or altered in any way.

• Specific Exclusions:

1. • Custom-made or specially ordered items cannot be returned or exchanged unless defective.
   • Clearance, “as-is,” or final sale items are generally not eligible for return or exchange unless defective.

Remedy for Non-Defective Items
For returns of non-defective items that meet the above conditions, you will receive store credit equivalent to the purchase price of the returned item. No cash or credit card refunds will be issued for these cases.

3. Return and Exchange Process

• Notification: To initiate a return or exchange, you must notify us within 15 days of receiving your items. Please contact the store where you made your purchase by visiting, calling, or emailing them. You’ll find their contact information and directions at: ilawatbp.com/our-branches.

• Provide Proof of Purchase: Have your official receipt or sales invoice ready.

• Item Inspection: Bring the item to our store for inspection. For online purchases, we will provide instructions for return shipping.

• Assessment: Our team will assess the item based on the conditions outlined in Section II.

• Resolution:

• • For Defective Items: Once the defect is verified, we will proceed with your chosen remedy (repair, replacement, or refund) as per DTI guidelines.
  • For Non-Defective Items: If the item meets the conditions for non-defective returns, we will issue you a store credit for the value of the item.

4. Important Reminders

• Examine Products Carefully: We encourage you to carefully inspect all products upon purchase or delivery.
• Keep Receipts: Always keep your original official receipts or sales invoices as proof of purchase.
• Manufacturer Warranties: Many electrical and lighting products come with separate manufacturer warranties. Please refer to the warranty card, documentation, or store agreement with your product for details on manufacturer-specific warranty claims. Our policy addresses returns and exchanges directly with our store.
• Abuse of Policy: We reserve the right to refuse returns or exchanges in cases of suspected fraud or abuse of this policy.

5. Contact Us

For any questions or concerns regarding our Returns and Exchange Policy, please do not hesitate to contact us:

Contact No.: (02) 8-426-0055 / (02) 8-426-0059 / (02) 8-426-0062

Email: [email protected]

Facebook: facebook.com/ilaw.atbp

Instagram: instagram.com/ilaw.atbp

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